There are two ways to run text message surveys:
Live interviewer SMS surveys, where we conduct the entire interview within the text message conversation.
Text-to-web surveys, where we ask people to participate and share a link with those who agree.
Which method makes most sense for your use case depends on a variety of factors, such as length and nature of the survey questionnaire and the size of the audience of respondents being surveyed
Popular use cases include
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Live interviewer surveys are a useful tool for election tracking polls, particularly when surveying a small district or market where online panels do not have sufficient sample.
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Live interviewer surveys can be a cost-effective way to measure a targeted audience for media measurement or a listed sample that has been randomly assigned to different conditions in a field experiment.
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Live interviewer surveys to commercial or voter file lists can be a cost effective way to collect training data for predictive modeling of candidate, issue, or brand attitudes.
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Often customer feedback surveys are fielded by email or on the bottom of a receipt, both of which are easily ignored. And surveys from the brand itself can bias responses. Texting offers a cost effective way to survey customer lists with the interviewing conducted by a neutral outside party to avoid biasing responses.
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Texting can also be a cost-efficient way to do targeted recruitment of respondents for longer, self-administered online surveys, which can ask questions types and show media not possible over text or a phone call. Texting a listed sample allows the ability to collect sample sizes in specific geographies or demographic groups that may not be possible on online panels, even multiple online panels used in combination.
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Much of Survey 160’s work is conducted in parallel with surveys fielded by other modes, and can offer complementary data collection to interview respondents missed on other modes of research.